MSC Cruises, already known for employing technology to enhance the guest experience, have announced that they are introducing the world’s first virtual personal cruise assistant. Named ZOE, the voice-enabled artificial intelligence (AI) tool will be found in every stateroom. ZOE can speak seven languages, answer hundreds of questions about the cruise and provide information about on board services, guidance and suggestions or help to book a service. An easy to use device – guests simply say, “OK ZOE”, and she’s ready to help. The advanced voice recognition feature makes it…
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